Riyogya OPD
OPD appointment booking for hospitals, without changing how your OPD runs
Patients book before they travel. Your front desk stays in control.
Every morning the same two things happen at a hospital front desk. The phone rings with people asking whether a doctor is sitting today, and patients arrive having travelled an hour on the assumption that they are. Riyogya OPD removes both. Patients book and confirm their appointment before they leave home, and your desk confirms the token it was always going to issue — using the same register or system it already uses.
Who this is for
Riyogya OPD is built for the kind of hospital where the OPD queue is the busiest part of the day and the front desk is the person holding it together.
Hospitals and nursing homes running a daily OPD
If you already issue tokens or run a queue for outpatients, this fits on top of that without disturbing it.
Multi-speciality hospitals with several doctors
Patients pick the department and the doctor themselves, so the desk stops acting as a switchboard for who is available when.
Front desks losing the morning to phone calls
Most of those calls are the same question about availability. Answering it once, in advance, frees the desk for the people standing in front of it.
Hospitals that already have their own system
You are not being asked to migrate, replace or run anything in parallel. Your records and your queue stay where they are.
Single-doctor clinics
A clinic with one consulting session a day gets the same benefit as a larger hospital, with less to set up.
Where it is not the right tool
- Emergency and casualty, which should never depend on a booking made in advance.
- Hospitals with nobody at the desk during consulting hours, since a booking has to be confirmed by a person.
- Walk-in-only setups that do not run a queue or issue tokens at all.
- Anything clinical. Riyogya OPD does not advise patients, triage them, or decide who needs to be seen first.
How it works at your desk
- 01
The patient books and confirms
They choose your hospital, the department and the doctor, enter their details, and confirm the appointment in advance.
- 02
The request appears at your desk
Your desk sees it immediately, with the patient's name, the doctor and the department already filled in.
- 03
Your desk issues the token as usual
Staff check the same queue they always check and enter the token the hospital issued. This is the only step that needs a person, and it takes seconds.
- 04
The patient gets the confirmation
The token reaches them on their phone. If your desk was unable to confirm it, the booking is released and the applicable refund process is initiated automatically — nobody has to chase it. How quickly the money reaches the patient depends on their bank and payment method.
What changes for the hospital
Your token stays yours
Riyogya OPD never invents a token number. Your desk checks the queue the way it always has and enters the token the hospital issued. The platform only carries it to the patient.
Nothing to replace
Whatever you use today to run the OPD keeps running. This sits beside it, which is why a hospital can try it without a project.
Patients arrive expected
The desk knows who is coming and for which doctor before they walk in, instead of finding out at the counter.
You are never committed to a patient you cannot see
If your front desk is unable to confirm the required token for a paid booking — the doctor has left, the session is full, the queue has closed — the booking is released and the applicable refund process is initiated automatically, without the patient having to submit a separate refund request. No negotiation at the counter, and no patient standing there holding a confirmation you cannot honour.
A one-time setup fee, not a monthly charge
Hospitals pay a one-time setup fee rather than a recurring subscription. There is no monthly charge, and no share is taken out of your consultation amount — what the patient pays for the consultation reaches you. The platform's ongoing share comes from the patient's booking, not from the hospital. Setup scope, onboarding requirements and applicable charges are confirmed with each participating hospital before onboarding.
Booking is only ever open when you say so
You set the sessions and the doctors that accept bookings, and you can turn any of it off. Outside those hours, patients are not offered a slot at all.
Fewer calls asking the same question
Availability, department and doctor are answered before the patient dials, which is most of what the morning phone traffic is.
What changes for the patient
No phone call, no app
Patients book from the messaging app already on their phone. There is nothing to download, register for, or remember a password to.
They know before they travel
For someone coming in from a village an hour away, the difference between a confirmed token and an assumption is the whole day.
A token in writing
The confirmation names the hospital, the doctor and the token, so nothing depends on remembering what was said on a call.
Their own language
The conversation works in Kannada, Hindi or English, which matters for the patients least likely to persist with a form.
What Riyogya OPD deliberately does not do
- It is not a hospital management system, and it is not trying to become one.
- It does not generate your tokens or decide your queue order.
- It does not hold your patient records. A booking is handed to you; the record stays in your system.
- It makes no clinical or diagnostic judgement of any kind.
Questions hospitals ask
Do we have to replace our existing hospital software?
No, and that is the main design decision behind the product. Riyogya OPD sits alongside whatever you run today. Your records, your queue and your reporting stay exactly where they are, which is why a hospital can try this without treating it as a software migration.
Who decides the token number?
You do. The hospital's own process issues the token, exactly as it does for a walk-in patient. Your desk enters that number and Riyogya OPD passes it to the patient. The platform has no logic of its own for deciding queue order.
What happens if our front desk is unable to confirm in time?
The booking is released and the applicable refund process is initiated automatically, without the patient having to submit a separate refund request. This is intentional: a hospital should never be holding a confirmed appointment it cannot honour, and a patient should never travel on one. Nobody at your desk has to process the refund or explain it. Note that a refund being initiated is not the same as it reaching the patient's account — that timing depends on their bank and payment method.
Do patients need to install an app?
No. Patients book through the messaging app already on their phone. For the patients who most need to avoid a wasted trip, an app download is usually where they would have given up.
Can we choose which doctors and sessions accept bookings?
Yes, down to the individual doctor and consulting session, and you can turn any of it off at any time. Outside the sessions you configure, patients are not offered a booking at all rather than being allowed to request one you would have to decline.
Is this suitable for a single-doctor clinic?
Yes. A clinic with one consulting session has less to configure than a multi-speciality hospital, and the benefit is the same — patients stop calling to ask whether the doctor is sitting today.
Do you need access to our patient records?
No. Riyogya OPD hands your desk a booking with the details the patient provided. What happens after that, including the clinical record, stays entirely inside your own system.
Which languages does it work in?
Kannada, Hindi and English for patients, and front-desk training is delivered in whichever of those your staff actually work in.
Is Riyogya OPD available to any hospital right now?
Not yet. It is in early access with a limited number of hospitals in Sindhanur and the surrounding districts so the front-desk workflow can be got right before it opens wider. If you run an OPD in the region, you can request a place.
What does Riyogya OPD cost a hospital?
There is a one-time setup fee rather than a recurring subscription — no monthly charge, and no commission deducted from your consultation amount. The platform's ongoing share comes from the patient's booking rather than from the hospital. Setup scope, onboarding requirements and applicable charges are confirmed with each participating hospital before onboarding, which is why we agree the figure with you directly instead of publishing one here.
How long does it take to get our hospital set up?
Setting up departments, doctors and consulting sessions is short work, and front-desk training is a single session. Because nothing has to be migrated and no existing system is touched, there is no data conversion or parallel-running period to plan around.
Bring Riyogya OPD to your hospital.
Early access is open to a limited number of hospitals in Sindhanur and the surrounding districts.
Request early access